Other
Privacy Policy
- Privacy Policy
- Cookie Policy
- Supplementary provisions regarding the handling of personal data of European residents
- Supplementary provisions regarding the handling of personal data of California residents
Privacy Policy
1. Handling of personal information at the time of acquisition
When we ask our customers to provide personal information in connection with surveys, services, documentation request, etc., we provide a means for them to be able to verify the contents of the personal information that they had provided.
2. Safety controls
We implement the following safety controls for the personal information that is registered on our system through our website.
(1) Formulation of basic policy
- To ensure appropriate handling of personal information, we have formulated a basic policy for complying with relevant laws, regulations, guidelines, etc., as well as responding to inquiries, etc.
(2) Maintenance of rules for handing personal information
- We maintain rules that determine the representatives, handling methods, etc. for each stage of the personal information (i.e. acquisition, usage, disposal, etc.).
(3) Organizational safety controls
- We have in place management department that handle personal information.
- To measure how personal information is handled by our officers, employees, etc., we keep records and conduct periodic inspections and audits.
(4) Human safety controls
- We provide in-house trainings to officers, employees, etc. such as on the precautions for handling personal information, and ensure that we are all aware of the safety controls, etc.
(5) Technological safety controls
- We manage personal information to prevent its theft, loss, etc. such as by using locks and passwords to protect devices, electronic media, documents, etc. that handle personal information.
- We delete and dispose of personal information in a way that makes it sufficiently difficult to restore.
(6) Technological safety controls
- We identify and authenticate personal information handlers, restrict and manage their access rights, and implement technical means to prevent fraudulent access, etc.
(7) Monitoring of the external environment
- We implement safety controls based on the personal information protection laws of Japan, as well as of countries where our group companies are, where we manage the personal information.
3. Purpose of use
We use the personal information provided by our customers to the extent necessary for achieving the following purposes of use.
- To reply to a customer inquiry or to follow up
- To provide an introduction or a notice regarding our product to customers
- To make provisions to a third party according to this privacy policy, law, or regulation
- For other purposes related to the aforementioned
4. Provision to third parties
We do not disclose personal information provided by our customers to a third party other than our business contractors, partners, and successors of related businesses of ours, except when consented by our customers or if there is a legitimate reason. However, we may disclose personal information without the customer’s consent in the course of legal proceedings or investigations, or as otherwise required by law.
５. Provision to third parties located in foreign countries
Personal information we acquire from our customers may be provided to our group companies, our partner companies or service entrustees in the foreign countries. In such case, we will thoroughly examine the eligibility of the party to whom the personal information is provided or entrusted, and confirm that appropriate measures for the handling of personal information are taken by such party from the perspective of security and the like.
The information on personal information protection systems applicable in the foreign countries where the aforementioned third parties are located and the measures taken by such third parties to protect personal information are as indicated below, as of the date on which this privacy policy was last updated. Please note that the foreign countries where our partner companies or service entrustees are located may change or be added as a result of our switching any of the existing partner companies, service entrustees, etc. to, or using, a new partner company, service entrustee, etc. In such case, we will inform you of such changes in accordance with “11. Changes to this privacy policy” below.
a) Foreign countries where the recipients of personal information are located
The United States of America
The People’s Republic of China
Republic of Singapore
The Kingdom of Thailand
Taiwan
Hong Kong
b) Information on personal information protection systems in foreign countries where the recipients of personal information are located
With regard to the personal information protection systems, etc. in countries outside of Japan, to which personal information may be provided, please see the following website of the Personal Information Protection Commission of Japan:
https://www.ppc.go.jp/personalinfo/legal/kaiseihogohou/#gaikoku (in Japanese only)
c) Information on measures taken by the aforementioned third parties to protect personal information
The aforementioned third parties take the same level of measures for the handling of personal information as those required of “Business handling personal information” in Japan.
６. Creation and publication of statistical data
We create and publish statistical data such as those pertaining to the connection status of our website. But even then, we do not disclose or announce to third parties the personal information of our customers.
７. Measures we take during provision to third parties
When providing personal information provided by our customer to a third party, we prevent leakage and re-provision by the third party such as by concluding a confidentiality agreement, except under a special circumstance.
８. Requesting the disclosure of personal information, etc.
If a customer wishes to disclose, modify, or suspend the usage or provision to third parties of the personal information the customer has provided, we shall respond according to the laws and regulations after verifying the customer’s identity. To do so, please contact us at the contact information below.
９. Contact information
Please contact us via the following to make requests such as the disclosure of personal information or to ask questions or provide feedback on how we handle personal information.
Contact information:Kitagawa Industries Co., Ltd. Sales Promotion Department
Phone:+81-3-3222-8432
E-mail:web-staff@kitagawa-ind.co.jp
10. Information such as our company’s name and address
For information about our company's name, address, and representatives, please refer to here and here.
11. Changes to this privacy policy
We may change this privacy policy from time to time. When making a substantial change, we will notify our customers such as by posting it on our website beforehand.
12. Disclaimer regarding third-party websites
We assume no responsibility whatsoever for the handling of personal information provided by our customers on third party websites that are linked from our website.
Cookie Policy
1. About the use of cookies
Our website uses cookies to provide better services that suit our customers’ needs.
Cookies are the functions to store the information on your computer (or your other internet accessible devices such as a smartphone or a tablet) about browsing our website. For example, by using cookies, it is possible to gain the information about the number of website visits and the pages visited.
On this page, we introduce the information about cookies that our website uses, cookie type and its details, and cookie settings.
Regarding the personal information that we can gain by some cookies, for the details on how our company protects your privacy, please refer to our privacy policy the above.
2. Cookie type that our website uses
Our website uses the following cookie type.
(1) Essential Cookies
Essential Cookies are required to use our website’s various functions. Please note that you cannot use some convenient functions such as membership registration and sample request, without enabling the cookies.
You may terminate your consent to the essential cookies by disabling them from your browser setting.
(2) Performance Cookies
| Cookie name | Tool provider | Cookie type |
|---|---|---|
| Google Analytics | Google Inc. | Analytical cookies |
| Summary of acquired information | purpose of use | How to change setting※ |
|---|---|---|
|
Data about the page viewed by the user (such as the URL of the page) Click here for details | Understanding the usage status and considering service improvement: By grasping the usage status of the services provided by this site, we will use cookies as a reference for improving the service and providing services that are more suitable for the interests and needs of our customers. |
Disable
Terms of Use
Privacy Policy |
- You may terminate your consent to the performance cookies individually by disabling them from the opt-out page of the tool-providing company or your browser setting. Please note that if you change your browser, delete cookies or change your computer, you may be required the cookie setting again.
3. Contact information regarding our cookie policy
If you have any questions or comments about our cookie policy, please contact us using the contact information below.
Contact information:Kitagawa Industries Co., Ltd. Sales Promotion Department
Phone:+81-3-3222-8432
E-mail:web-staff@kitagawa-ind.co.jp
Supplementary provisions regarding the handling of personal data of European residents
In addition to the aforementioned privacy policy, these supplementary provisions shall apply to the handling of information (hereinafter, “Personal Data”) that identifies or can identify customers (hereinafter, “Customers”) who reside in the member states of the European Union, Iceland, Liechtenstein, Norway, and the United Kingdom (hereinafter collectively, “Europe”). If provisions differ between these supplementary provisions and the aforementioned privacy policy], these supplementary provisions shall prevail.
These supplementary provisions provide information about how the Personal Data held by our company are processed.
1. Legal basis for Personal Data processing
We collect and process Personal Data of Customers for the following purposes when they are necessary for fulfilling the agreement of providing products and services to Customers.
| Purpose of processing | Types of Personal Data |
|---|---|
| To follow up with concerns from customers about the downloaded product sample data | Name, telephone number, address, email address |
We also process the Personal Data of Customers for the following purposes if it is necessary for us to pursue legitimate interests in operating our business to provide better services and products to Customers, and if it does not extend beyond the scope of protecting the basic rights and freedom of Customers.
| Purpose of processing | Types of Personal Data |
|---|---|
| Contacting Customers to offer promotions Emailing product information | Name, telephone number, address, email address |
2. Source of Personal Data
We collect Personal Data directly from Customers. We also indirectly collect Personal Data from third parties including our group companies.
3. Sharing and disclosing Personal Data
We disclose the collected Personal Data to the following third parties to fulfill the purposes outlined in these supplementary provisions.
Our group companies
We also share and disclose Personal Data of Customers to third party contractors only within the scope necessary for fulfilling the outsourced business. In such cases, we carefully select the contractors, conclude necessary data processing agreement with them, and periodically monitor how they handle Personal Data.
In connection to the aforementioned sharing and disclosure, we may also transfer the Personal Data of Customers to third countries outside of Europe. When transferring Personal Data from Europe to Japan, we do so on the basis of mutual adequacy recognition between Japan and the European Union.
When transferring Personal Data to a third country (other than Japan) outside of Europe, we take appropriate protection measures by concluding a data processing agreement containing standard contract clauses approved by the European Commission with the Personal Data recipient.
4. Personal Data retention period
We retain Personal Data only for the period necessary for achieving the processing goals or for the period legally mandated. Hence, we delete Personal Data that no longer need to be retained based on the processing goals of the Personal Data, or if the legally mandated retention period expires.
5. Customers' Rights
Customers have the following rights regarding their Personal Data that we collect.
(1) The right to request the information about the processing of Personal Data
Customers have the right to request all necessary information regarding how we process their Personal Data.
(2) The right to access Personal Data
Customers have the right to confirm whether their Personal Data have been or are being processed by us.
If Personal Data of Customers are being processed by us, Customers have the right to access the said Personal Data and certain related information.
(3) The right to request correction of Personal Data
Customers have the right to request, without undue delay, the correction of their inaccurate or incomplete Personal Data.
(4) The right to request deletion of Personal Data
If certain requirements are met, Customers have the right to request the deletion of their Personal Data.
(5) The right to request restriction on processing of Personal Data
If certain requirements are met, Customers have the right to request restriction on the processing of their Personal Data.
(6) The right to object to the processing of Personal Data
If certain requirements are met, Customers have the right to object to the processing of their Personal Data.
(7) Data portability of Personal Data
If certain requirements are met, Customers have the right to receive their Personal Data in a structured, commonly used, machine-readable format, and to request the transfer of the said Personal Data to a different manager without any interference from us.
(8) The right not to be subject to automated decision-making
If certain requirements are met, Customers have the right to exclude themselves from being subject to decision making (including profiling) that is based only on automated data processing and that could have a legal or similar serious consequence for the Customers.
To exercise any of the above rights, please contact us at the contact information listed in "7. Contact information".
Customers may also object to the processing of Personal Data by us by contacting data protection regulators of the place of their residence, place of their work, or place of occurrence of legal violation.
6. Regarding our usage of cookies
Please refer to the “Regarding the usage of cookie Policy”.
7. Contact information
If you have any questions regarding this policy, please contact us at the contact information below.
Contact information:Kitagawa Industries Co., Ltd. Sales Promotion Department
Phone:+81-3-3222-8432
E-mail:web-staff@kitagawa-ind.co.jp
Enacted on 2022.4.1,
Supplementary provisions regarding the handling of personal data of California residents
Information that identifies customers (hereinafter, “Customers”) or households residing in the state of California, United States, as well as information that relates to them, describes them, can reasonably be associated with them, or can reasonably be linked directly or indirectly to them (hereinafter, “Personal Information”) shall be handled according to the California Consumer Privacy Act (hereinafter, “CCPA”) and be subject to the aforementioned privacy policy and these supplementary provisions. If provisions differ between these supplementary provisions and the aforementioned privacy policy, these supplementary provisions shall prevail.
These supplementary provisions provide information about how the Personal Information held by our company are processed.
1. Personal Information that were collected
The types of Personal Information we have collected in the past 12 months and how we obtained it are as follows.
| Types of Personal Information | Acquisition method |
|---|---|
| Information on Customer attributes such as name, telephone number, address, email address | Provided to us when Customers register or make changes on our website, etc. |
| Access-related data via cookies | By using cookies on our website |
2. Purpose of handling Personal Information
| Types of Personal Information | Purpose |
|---|---|
| Information on Customer attributes such as name, telephone number, address, email address | Same as in the aforementioned privacy policy |
| Access-related data via cookies | Please refer to the “Regarding the usage of cookie policy”. |
3. Sharing and disclosing Personal Data
We share and disclose Customers’ attribute information among the collected Personal Information to the following third parties to fulfill the purposes outlined in these supplementary provisions.
Our group companies
We also share and disclose Personal Information of Customers to third party contractors only within the scope necessary for fulfilling the outsourced business. In such case, we carefully select the contractors, conclude necessary data processing agreement with them, and periodically monitor how they handle Personal Information.
We share and disclose Customers’ attribute information among the Personal Information collected in the past 12 months to our group companies to fulfill the purposes outlined in these supplementary provisions.
4. Sale of Personal Information
We have not sold any Personal Information in the past 12 months and will not do so in the future.
5. Customers' Rights
Under the CCPA provisions, Customers have the following rights regarding their Personal Information that we collect.
(1) The right to request disclosure of specific information
Customers have the right to request disclosure of the following information regarding Personal Information that we have collected, sold, shared, disclosed, or used during the 12-month period before the said request is made to us. We shall disclose the following information to Customers after confirming that the received requests have been made by the Customers themselves.
- Types of Personal Information of Customers that we have collected
- Types of Personal Information collection methods
- Business or commercial purposes for which Personal Information is collected or sold
- Types of third parties to whom we share Personal Information
- Specific aspects of Personal Information collected from Customers
- Types of sold Personal Information categorized by types of third parties to whom the Personal Informations were sold
- Types of Personal Information disclosed for business purpose
(2) The right to request deletion of Personal Information
Customers have the right to request the deletion of Personal Information collected from Customers and retained by us, except when it needs to be retained to fulfill agreements with Customers or for compliance with legal obligations or for certain other purposes as required by law. We shall delete the Personal Information from our records or instruct the same to our contractors after confirming that the received requests have been made by the Customers themselves.
(3) The right not to be discriminated against
We do not discriminate against Customers nor conduct any of the following as a result of Customers exercising their rights based on CCPA.
- Refuse to provide services and products to Customers
- Impose different prices for the services and products provided to Customers (including the application of discounts, rebates or other benefits or the imposition of penalties)
- Provide services and products of different levels or quality to Customers
- Suggest the provision of services and products at different prices, charges, levels, or quality to Customers
To exercise the aforementioned rights to request disclosure or deletion, please contact us at the following address.
Contact information:Kitagawa Industries Co., Ltd. Sales Promotion Department
Phone:+81-3-3222-8432
E-mail:web-staff@kitagawa-ind.co.jp
Customers may make requests pertaining to their Personal Information through an agent by authorizing someone registered with the California Secretary of State to act on their behalf and providing us with a document certifying this. Customers who are a minor can also make the request through their guardians as their agent.
The following requirements must be met for us to determine that requests have been legitimately made by the Customers themselves.
- The requester shall provide sufficient information so that we can reasonably verify that the requester is the Customer from whom the Personal Information was collected or an agent authorized by the Customer
- The requester shall explain the necessary details of the Customer’s request in a way that we can appropriately understand, evaluate, and respond to the request
Enacted on 2022.4.1,